FAQ

Good To Know

Quick answers to your most common questions.

1- What does Medilink360 actually do?

MediLink360 acts as a digital front door for medical centers and specialized clinics. Our platform connects patients with the right clinic departments through AI-assisted navigation, automated scheduling, and real-time appointment management. Rather than replacing your current systems, MediLink360 enhances your reach by streamlining patient intake and driving qualified bookings directly to your clinic.

2- How does the AI feature work? Does MediLink360 perform medical diagnoses?

No. MediLink360 is not an AI diagnostic tool and does not conduct medical consultations or diagnose conditions. Our smart AI triage purely guides patients based on their symptoms to recommend the most appropriate clinic department and specialist, ensuring patients arrive at the correct department ready for care.

3- What makes MediLink360 different from other booking portals?

Most platforms act as static listing directories that force clinics into complex operational overhauls. MediLink360 seamlessly connects your existing workflows, patients, and schedule availability into one intuitive platform. We focus on high-intent patient routing, battle-tested software stability, and zero IT friction for your front-desk staff.

4. What are the pricing options, and is there a setup fee?

There are zero setup fees for our Starter and Professional tiers, allowing your clinic to go live with zero financial risk. Enterprise implementations include customized workflow integration, dedicated account management, and tailored onboarding. Contact our team to select the right model for your clinic’s specialty and size.

5. Does MediLink360 integrate with our existing clinic management (EHR/HIS) software?

MediLink360 is designed for instant deployment via our lightweight cloud Partner Portal—requiring zero IT installation, zero setup delays, and zero technical risk to your current system. Your team can manage requests instantly from any browser. Direct API connectivity options are also available on our enterprise technical roadmap.

6. What is the onboarding process after a clinic signs up?

We make onboarding fast, simple, and structured so your staff can go live without operational disruption:

1. Welcome & Strategy Meeting: Aligning on clinic goals and speciality focus.

2. Profile & Department Setup: Curating doctor profiles, services, and schedules.

3. Staff Orientation: Quick, hands-on training for your reception team on the Partner Portal.

4. Go-Live & Growth Support: Launching your profile with dedicated follow-up support to optimise initial booking conversions.

7. Is the platform stable and ready for daily operations?

Yes. MediLink360 has undergone continuous real-world adaptation to ensure a stable, battle-tested, and bug-free platform. Both your front-desk staff and your patients receive a smooth, uninterrupted scheduling experience from day one.